Terms and Conditions of Sale

TERMS AND CONDITIONS OF SALE

Preamble

The website https://www.ozalo.fr is published by:

OZALO SASU, a société par actions simplifiée unipersonnelle (French single-shareholder simplified joint-stock company) with share capital of 500 €, registered with the Paris Trade and Companies Register (RCS) under number 989 435 904.

Registered office: 60 rue François Ier, 75008 Paris
SIRET: 989 435 904 00010
EU VAT number: FR54 989435904
Email: support@ozalo.fr

Ozalo® is a French trademark registered and operated by OZALO SASU. This presentation does not mean that all products are manufactured in or shipped from France. Depending on the products and destinations, OZALO works with manufacturing and logistics partners located abroad, particularly in China.

These Terms and Conditions of Sale set out the rights and obligations of OZALO and its consumer customers in connection with sales made on the website https://www.ozalo.fr.

Any order implies unreserved acceptance of these Terms and Conditions of Sale, which are available before the order is confirmed.

Article 1 – Products

The essential characteristics of each product are presented on its product page.

OZALO strives to provide descriptions, photographs, dimensions, colors and characteristics that are as accurate as possible. Photographs are provided for illustration purposes. Slight differences in color or appearance may result, in particular, from the screen used by the customer.

Offers are valid while stocks last. If a product becomes unavailable after the order is placed, the customer will be informed as soon as possible and may obtain a refund of the amounts paid.

Article 2 – Prices

Prices are shown in the currency displayed on the website and include applicable taxes, unless otherwise stated.

Any shipping costs are shown to the customer before the order is finally confirmed.

OZALO reserves the right to change its prices at any time. However, products are invoiced at the price displayed when the order is confirmed.

In the event of an obvious pricing error, OZALO may cancel the order and refund the customer in full.

Article 3 – Orders

The customer selects the products they wish to purchase and checks the contents of their cart before confirming their order.

The customer must provide complete and accurate information, including their identity, delivery address and contact details. OZALO cannot be held liable for any delay in or impossibility of delivery resulting from incorrect information provided by the customer.

Before payment, the customer can review the details of their order and its total price, and correct any errors.

The order becomes final once payment has been confirmed. A confirmation is then sent to the customer by email.

OZALO reserves the right to refuse or cancel an order in the event of suspected fraud, a payment incident, clearly incorrect information or a previous unresolved dispute.

Article 4 – Payment

Payment is made using the methods offered at checkout, including credit/debit card, PayPal or any other method available on the website.

Payments are processed by the secure payment providers offered by Shopify. OZALO does not have access to the customer's full banking details.

The order will only be shipped once payment has been confirmed.

Article 5 – Manufacturing, shipping and international logistics

Ozalo® is a French brand operated by a French company. However, some products are manufactured, stored or shipped by partners located abroad, particularly in China.

Depending on the product, availability and delivery address, an order may be shipped directly from an international partner warehouse.

The origin of the shipment does not change the identity of the seller: the sales contract is concluded between the customer and OZALO SASU, which remains responsible for the proper performance of the order and the applicable legal warranties.

Article 6 – Delivery

Products are delivered to the address provided by the customer when placing the order.

The applicable estimated delivery time is shown on the website or during checkout. Unless a different time frame has been expressly announced and accepted, delivery will take place no later than thirty days after the contract is concluded.

In the event of a delay, the customer may ask OZALO to deliver within a reasonable additional period. If delivery does not take place within this new period, the customer may terminate the contract under the conditions set out in the French Consumer Code (Code de la consommation) and obtain a refund of the amounts paid.

OZALO remains responsible for the proper performance of the delivery until the customer, or a third party designated by the customer, takes physical possession of the package.

The customer is invited to check the condition of the package and products upon receipt and to promptly report any missing, damaged or non-conforming product to support@ozalo.fr, attaching any photographs useful for processing the claim.

Article 7 – Right of withdrawal

7.1 Withdrawal period

In accordance with Article L.221-18 of the French Consumer Code, the consumer has fourteen days from receipt of the product to exercise their right of withdrawal, without having to justify their decision.

When several products from the same order are delivered separately, the period runs from receipt of the last product.

The customer must inform OZALO of their decision before the fourteen-day period expires:

by email to support@ozalo.fr ;
or by using the withdrawal form at the end of these terms.

The customer then has fourteen days from notifying their decision to ship the products concerned.

7.2 Condition of returned products

Products must be returned complete, with any accessories and documents, in a condition that allows them to be resold.

The customer may be held liable for any loss in value resulting from handling other than what is necessary to establish the nature, characteristics and proper functioning of the product.

7.3 Hygiene exception for underwear

In accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for goods that have been unsealed after delivery and cannot be returned for hygiene or health protection reasons.

Ozalo boxers, underwear and other intimate products are packed in a closed package that serves as a hygiene seal.

Once this hygiene seal has been opened or broken after delivery, the product or set contained in the package can no longer be subject to withdrawal.

This exception does not apply to packaging used solely for shipping. It does not deprive the consumer of their legal warranties when a product is defective or non-conforming.

7.4 Return address and costs

Before shipping anything, the customer must contact support@ozalo.fr to obtain the procedure that applies to their case.

Unless a different address is expressly provided by OZALO, returns made under the right of withdrawal must be sent to the following logistics warehouse:

Stella Jin
2-1604 Yunqichen Garden
Donghu Street, Linping District
Hangzhou City
China
Phone: +86 137 5719 4301

The direct cost of returning items to this address is borne by the customer in the case of a withdrawal, unless OZALO has expressly agreed to cover it.

The customer must use a suitable shipping method and keep proof of shipment and the tracking number until the refund is made.

The information on shipping or customs documents must be accurate. The declared value must match the actual value of the returned contents.

No return should be shipped without first obtaining the procedure from customer support. However, this formality does not limit the consumer's ability to exercise their right of withdrawal by any clear and unequivocal statement.

7.5 Refund

In the event of a valid withdrawal, OZALO will refund the amounts paid for the products concerned as well as the standard shipping costs originally charged.

Additional costs resulting from the voluntary choice of a delivery method more expensive than the standard delivery offered are not refunded.

The refund will be made no later than fourteen days from the date on which OZALO was informed of the decision to withdraw.

OZALO may withhold the refund until it has received the products back or until it receives proof that they have been shipped, whichever occurs first.

The refund is made using the same payment method as the one used for the order, unless the customer expressly agrees to another method that does not incur any fees for them.

Article 8 – Defective, damaged or non-conforming products

The return of a defective, damaged, incomplete or non-conforming product must not be confused with a return made under the right of withdrawal.

The customer must contact support@ozalo.fr stating their order number and the nature of the problem and, where useful, attaching photographs.

When a defect or non-conformity is confirmed, the costs required to bring the product into conformity are covered by OZALO.

Opening hygiene packaging does not deprive the consumer of the legal guarantee of conformity or the guarantee against hidden defects.

Article 9 – Legal warranties

The consumer benefits from the legal guarantee of conformity provided for in Articles L.217-3 to L.217-32 of the French Consumer Code and the guarantee against hidden defects provided for in Articles 1641 to 1649 of the French Civil Code (Code civil).

Legal guarantee of conformity

The consumer has two years from delivery of the goods to invoke the legal guarantee of conformity when a lack of conformity appears.

The consumer may request repair or replacement of the goods, subject to the cost conditions provided for by law. The goods are brought into conformity free of charge, within a maximum of thirty days of the request and without major inconvenience to the consumer.

If repair or replacement is impossible, refused, takes longer than thirty days or causes major inconvenience, the consumer may, subject to the legal conditions, obtain a price reduction or termination of the contract.

When the goods are repaired under the legal guarantee of conformity, the original guarantee is extended by six months.

When the consumer requests repair but the seller imposes replacement, the legal guarantee is renewed for a period of two years from the replacement.

Guarantee against hidden defects

The consumer may also invoke the guarantee against hidden defects provided for in Articles 1641 to 1649 of the French Civil Code.

The consumer must act within two years of discovering the defect. They may choose to keep the product and request a price reduction, or return the product and request a refund of the price, under the conditions provided for by law.

To invoke these guarantees, the customer must contact:

OZALO SASU
60 rue François Ier
75008 Paris
support@ozalo.fr

Article 10 – Customer support and complaints

For any question or complaint, the customer can contact customer support:

Email: support@ozalo.fr
Postal address: OZALO SASU, 60 rue François Ier, 75008 Paris

To help us process their request, the customer is invited to provide their order number and any information useful for reviewing their case.

Article 11 – Liability

OZALO is automatically liable for the proper performance of the obligations arising from the distance contract, in accordance with the applicable legal provisions.

However, OZALO cannot be held liable where the non-performance or improper performance of the contract is attributable to the consumer, to the unforeseeable and insurmountable act of a third party to the contract, or to an event of force majeure.

Nothing in these terms limits the mandatory rights granted to the consumer by law.

Article 12 – Personal data

The personal data collected is necessary for processing orders, delivery, after-sales service and compliance with OZALO's legal obligations.

It is processed in accordance with the applicable personal data protection regulations and the privacy policy available on the website.

The customer may exercise their rights of access, rectification, erasure, objection, restriction and portability by writing to support@ozalo.fr.

The customer may also file a complaint with the French data protection authority (Commission nationale de l’informatique et des libertés – CNIL).

Article 13 – Intellectual property

The Ozalo® trademark, texts, photographs, graphics, logos, videos and other content on the website are protected by intellectual property laws.

Any unauthorized reproduction, exploitation, modification or distribution is prohibited.

Article 14 – Governing law and dispute resolution

These Terms and Conditions of Sale are governed by French law.

In the event of a problem, the customer is invited to contact customer support first in order to seek an amicable solution.

Failing an amicable solution or recourse to mediation, the consumer may refer the matter to the competent courts in accordance with the applicable general rules of law.

Article 15 – Consumer mediation

After first sending a written complaint to OZALO customer support and failing an amicable resolution of the dispute, the consumer may refer the matter, free of charge, to the consumer mediator with which OZALO SASU is registered:

Centre de la Médiation de la Consommation de Conciliateurs de Justice – CM2C
49 rue de Ponthieu
75008 Paris
Phone: 01 89 47 00 14
Website: https://www.cm2c.net
Online claim submission: https://www.cm2c.net/declarer-un-litige.php

Mediation is free of charge for the consumer. The consumer must first have attempted to resolve the dispute directly with OZALO by means of a written complaint.

Article 16 – Changes to the Terms and Conditions of Sale

OZALO may amend these Terms and Conditions of Sale for future orders.

The version applicable to an order is the one that was available and accepted by the customer when the order was confirmed.

Article 17 – Contact

For any question about these Terms and Conditions of Sale:

OZALO SASU
60 rue François Ier
75008 Paris
Email: support@ozalo.fr

MODEL WITHDRAWAL FORM

Please complete and return this form only if you wish to withdraw from your order and the product concerned does not fall under one of the legal exceptions to the right of withdrawal.

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