How long does shipping take?
We take 24–48 hours to process your order, then 7 to 12 business days to deliver it.
Do you ship worldwide?
Yes, absolutely. We ship all over the world.
Where do you ship from?
Our offices are located in Paris , France . Our international warehouse is located in China.
Do you provide tracking information?
Yes. Wait 3 days after placing your order, then email us at support@ozalo.fr
Some items are missing from my order. What happened?
Items may ship separately depending on your order. For example, if your order contains items from two different warehouses, you will receive two separate deliveries. The rest of your order will most likely arrive shortly.
I received a damaged item. What can I do?
We're sorry to hear that. Simply send a photo of the damaged item to: support@ozalo.fr and we'll send you a similar replacement item as quickly as possible.
Where are you located?
We're based in Paris, France
I still haven't received my order. What's taking so long?
We apologize for the delay. International shipping can sometimes take longer than expected due to customs clearance. You can track your order and see where it is at any time. If you still need help tracking your package or have questions about it, please email us at: support@ozalo.fr
Do you have a refund policy?
We do our best to resolve any issue our customers may have with items purchased online. If you would still like a refund on your order, we can of course issue it, provided the request is made within 14 days of the order date and the product(s) concerned have not been sold. For more information, please read our refund policy: https://www.ozalo.fr/pages/politique-de-retour