Thank you for shopping at Ozalo. We are committed to providing a secure and transparent checkout experience for all our customers. Please read our payment policy carefully to understand how we handle transactions on our website.
1) Accepted payment methods
We accept the following payment methods (subject to availability at checkout):
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Shop Pay
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Credit/debit card (Visa, MasterCard, American Express)
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Apple Pay
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PayPal
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Bancontact
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Klarna (pay in installments / pay later, subject to eligibility)
The methods offered may vary depending on your country, browser, device and the payment providers' terms.
2) Payment currency
All transactions on our website are processed in euros (EUR €).
3) Payment authorization and charge
Your payment is authorized when you place your order, then charged according to the payment method selected, usually immediately after confirmation of your order.
If your payment is declined or flagged as potentially fraudulent by our security systems (Shopify and/or payment providers):
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the order will not be processed,
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you will be notified,
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you may be asked to try again or use another payment method.
4) Order verification
For fraud prevention and compliance reasons, we may contact you to confirm certain details before processing your order. This may include:
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verifying your email address,
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confirming your delivery address,
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in rare cases, a request for additional information (for example, in the event of suspicious activity).
We reserve the right to cancel any order that fails our verification process. In this case, a full refund will be issued.
5) Failed or canceled payments
If your payment fails or is canceled:
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your order will not be processed,
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you will need to return to checkout and complete your payment again.
If funds have been debited but the order has not been confirmed, please contact us immediately at: support@ozalo.fr
6) Cancellation and refund policy
Cancellations: if you wish to cancel your order after payment has been processed, please contact us at support@ozalo.fr ideally within 12 hours of placing your order. We will do our best to act before it ships.
If the order has already shipped, please see our returns policy.
Refunds: please see our returns and refund policy for eligibility criteria, processing times and procedures.
Depending on your bank or payment provider, it may take up to 10 business days (sometimes longer, depending on the institution) for the refund to appear in your account.
7) Fraud prevention
To protect our customers and prevent fraudulent activity, Ozalo reserves the right to carry out checks on payments. We may request additional confirmation for certain transactions considered high-risk.