Shipping policy
Processing times
All orders are processed within 24 to 48 business hours (Monday to Friday, excluding public holidays).
Orders placed on a weekend or public holiday are processed the next business day.
Delivery times
Once your order has shipped, estimated delivery times are:
👉 7 to 9 business days (Monday to Friday)
⏱️ Estimated total time (processing + delivery) :
👉 8 to 11 business days
These times are given as an indication only and may vary due to exceptional circumstances (strikes, weather conditions, high demand, holiday periods, etc.).
Shipping costs
Shipping costs are clearly displayed before you confirm your order.
👉 They may be:
- free on orders of 49€ or more
- charged at 2,90€ for standard delivery on orders under 49€
- free as part of promotional offers
👉 No hidden fees will be applied.
Priority processing & delivery protection option
At checkout, an optional add-on at 3,90€ may be offered to you, including:
- priority processing of your order
- faster handling in the event of a delivery issue (delay, loss or damaged package)
This option allows us to prioritize your order as well as the handling of your request by our customer support team.
👉 This option is optional.
All orders are processed in accordance with applicable regulations.
Delivery area
We currently deliver to Europe and Canada.
Order tracking
As soon as your order ships, you will receive an email with your tracking information (when available).
You can also track your order at any time on our dedicated page:
👉 Order tracking
Changing your delivery address
Please check your address carefully when placing your order.
Once the order has shipped, it will no longer be possible to change the delivery address.
Order cancellation
You can request to cancel your order as long as it has not yet shipped.
👉 Contact us quickly (ideally within 12 hours of placing your order) at:
support@ozalo.fr
Once the order is being prepared or has shipped, it can no longer be canceled.
Damaged package or delivery issue
If your package is damaged on arrival:
👉 We recommend, if possible, that you refuse the package from the carrier.
If the package was delivered while you were away or was accepted:
👉 Contact us as soon as possible at support@ozalo.fr
(with photos of the package and the product)
Package not received
If tracking shows your package as delivered but you have not received it:
👉 Contact us at support@ozalo.fr so that we can open an investigation with the carrier.
Liability
We remain responsible for your order until it has been successfully received.
In the event of a delivery issue (loss or damage), an appropriate solution will be offered to you in accordance with applicable regulations.
Return policy
We accept returns within 14 days of receipt.
To request a return:
👉 support@ozalo.fr
For more information, see our:
👉 Returns & Refund Policy