F.A.Q

What are the shipping times for your products?

We take 24-48 hours to process your order and then 7 to 9 days to deliver it to you.

Do you ship all over the world?

Yes, absolutely. We ship worldwide.

Where do we ship your product from?

Our offices are located in Paris. , in France. . Our international warehouse is located in China.

Do you provide tracking information for the product?

Yes, wait 3 days after your order and email us at support@ozalo.fr

Some items are missing from my order, what is happening?

Our products are shipped separately according to your order. If it contains, for example, items from two different warehouses, there will consequently be two deliveries. The rest of the order will most likely arrive shortly.

I received a damaged item. What can I do?

We are sorry to hear that. Just send us an image of the damaged item in question to the email address: support@ozalo.fr  and we will send you a similar replacement item as soon as possible.

Where are you located?

We are located in Paris. in France 

I still haven't received my order. What is taking so long?

We apologize for the delay. Sometimes, international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at the following address: support@ozalo.fr

Do you have a refund policy?

We do our best to resolve any issues our customers may encounter with their online items. If you still wish to receive a refund for your order, we can certainly process the payment, provided the request is made within 14 days of the order date and the product(s) in question are not sold. For more information, please read more about our refund policy.  https://www.ozalo.fr/pages/politique-de-retour